Refund policy

Returns & Refunds

We want you to be happy with your HomeSight™ camera. If it isn’t right for you, you can return it within 30 days of delivery.

Returning an item
Email support@glavet.com with your order number and the reason for return. We’ll send you return instructions.

To be eligible, the camera must be in resalable condition with all accessories and original packaging. Return postage is paid by the customer unless the item is faulty or we sent the wrong product.

Once we receive and inspect your return, we’ll refund the full purchase price to your original payment method within 5–10 business days.

Faulty or damaged items
If your camera arrives damaged or doesn’t work, contact us within 14 days of delivery with your order number and a short photo or video of the issue. If confirmed, we’ll send a free replacement or issue a full refund, including return postage. This doesn’t cover damage from drops, water exposure, or misuse.

Cancelling an order
You can cancel before dispatch by emailing us. Once an order has shipped, treat it as a return under the terms above.

UK customers
If you’re in the UK, you have a legal right to cancel within 14 days of receiving your order for any reason, under the Consumer Contracts Regulations. Our 30-day window is in addition to that right, not a replacement for it.

Questions: support@glavet.com